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I walk past Banana Republic and Lucky Jeans on Ventura Boulevard in my wonderful hometown of Studio City, California nearly every day. A year ago, I could have included The Gap in this retail mix, but that store has closed, a victim of the chain’s...

The picture-perfect world of Peloton, where happy, fit, beautiful couples and their adorable young children live in spacious designer homes graced with lush views of nature, was seriously disturbed this week as the internet blew up with negative reactions to the company’s holiday ad. The plot...

Know Yourself, Know Your Brand Part 1 of 3 As someone who teaches branding to graduate students, I am often asked to review resumes and cover letters. It can be shocking. Bright, inquisitive, hard-working students who excel in my class write paragraphs of generic nonsense. They apply for...

I cringe when I hear about the “democratization” of anything. This started years ago when I was working for a blowhard/Trump-like character, a nasty, dishonest, unlikeable bully as you'll ever meet, who founded a business to promote ethics and to "democratize the practice of law." The...

Cheez-Its is a brand I have little use for. Yes, it has very cute, memorable commercials with the wise-guy talking cheese, but would I ever consider buying a box? Never crossed my mind. Not me, being the sophisticated, older, coastal-elite, foodie type that I am....

Let’s say your brand was a political candidate. There are voters out there, better known as customers or consumers in business parlance, who will be voting with their dollars. Obviously, the better you understand those voters’ dreams, fears, needs and wants, the better you’ll communicate...

The Business Roundtable, an organization comprised of CEO’s from leading U.S. corporations, made news a few weeks ago when it issued a statement reflecting a profound change in business philosophy and purpose.  According to the Wall Street Journal: The Business Roundtable… changed its statement of...

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